1. Introduction
This Privacy Policy describes the manner in which my4d365 collects and processes personal data relating to visitors, registered members and persons who contact customer support. It applies to the my4d365 website, mobile-optimised services, account functions, casino and sports betting features, payment processes and related communications.
By using my4d365, you acknowledge that your personal data may be processed as described in this policy. This document should be read together with the Terms & Conditions. Where Malaysian data protection requirements apply, my4d365 seeks to process personal data in a fair, transparent and proportionate manner.
Age requirement: my4d365 is intended exclusively for persons aged 21 and above. The platform does not knowingly collect data from minors. Any underage account identified by my4d365 may be closed and investigated.
2. Definitions and Scope
For the purposes of this Privacy Policy:
- "Personal data" means information relating to an identified or reasonably identifiable individual.
- "Processing" includes collecting, recording, organising, storing, reviewing, using, disclosing, restricting or deleting personal data.
- "Member" means an eligible person who creates or uses a my4d365 account.
- "Service provider" means an organisation that performs a controlled function for my4d365, such as identity verification, payment processing, hosting or fraud prevention.
- "Platform" means the my4d365 website and associated account, gaming and support interfaces.
3. Personal Data We Collect
The categories of data collected by my4d365 depend on how a person uses the platform. Data supplied during registration may include a legal name, date of birth, residential address, Malaysian city, telephone number, email address, username and preferred currency. Members may also provide identity documents, proof of address and payment ownership records during Know Your Customer checks.
Financial records may include deposit and withdrawal values, MYR account balances, transaction references, selected payment methods and limited banking or e-wallet details. Payment options may include FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank or Hong Leong where available. my4d365 does not require members to send passwords for those financial services.
Technical and usage information may include IP address, browser type, device identifiers, operating system, login time, approximate location, pages viewed, session duration and security events. Activity records may cover wagers, game preferences, bonus use, EPL or Liga Super Malaysia market interactions, deposit limits and responsible gambling controls.
4. How Personal Data Is Collected
my4d365 obtains data directly when a member registers, completes verification, makes a transaction, chooses an account control or contacts support. Data may also be generated automatically when the platform records logins, device characteristics, cookie choices, gameplay activity or suspected security incidents.
In limited circumstances, my4d365 may receive verification or transaction information from banks, e-wallet operators, identity-checking providers, fraud prevention services or other contracted processors. Such information is used only where there is an appropriate operational, contractual or legal basis.
5. Purposes of Data Processing
my4d365 may process personal data for the following purposes:
- Creating, authenticating and administering member accounts.
- Confirming identity, age, address and eligibility to use age-restricted services.
- Processing deposits, withdrawals, bonuses and MYR transaction records.
- Detecting fraud, account takeover, collusion, money laundering and payment abuse.
- Operating casino, live table game and sports betting features requested by members.
- Providing customer support and investigating complaints or disputed transactions.
- Applying deposit limits, cooling-off periods, self-exclusion and other responsible gambling tools.
- Maintaining platform reliability, analysing technical faults and improving accessibility.
- Complying with lawful requests, record-keeping duties and applicable regulatory obligations.
my4d365 does not sell personal data as a standalone commercial product. Promotional communications are managed according to member preferences and applicable requirements. A member may ask my4d365 to stop optional marketing messages without affecting essential account, security or transaction notices.
6. Legal and Operational Grounds
Processing may be necessary to perform the agreement between my4d365 and a member, comply with legal obligations, protect legitimate business and security interests, or respond to consent where consent is the appropriate basis. Legitimate interests may include preventing fraud, securing accounts, resolving disputes and improving the platform, provided those interests are not overridden by the rights of the individual.
Where consent is relied upon, it may generally be withdrawn for future processing. Withdrawal does not make earlier lawful processing invalid and does not prevent my4d365 from retaining information required for legal, security or dispute-management purposes.
7. Cookies and Similar Technologies
my4d365 may use cookies, local storage and comparable technologies to keep sessions secure, remember language or display preferences, record consent choices, measure platform performance and identify suspicious access patterns. Essential technologies support login, account security and basic service delivery.
Browser settings may permit members to block or remove certain cookies. Doing so can affect account authentication, preferences or other my4d365 functions. Non-essential analytics should be applied in accordance with available consent choices and applicable requirements.
8. Sharing and Disclosure
Personal data may be disclosed to vetted service providers that support hosting, identity verification, payments, cybersecurity, customer service, analytics or professional advice. Providers are expected to process information only for authorised purposes and to apply appropriate confidentiality and security controls.
my4d365 may also disclose information where reasonably necessary to comply with a lawful request, enforce the Terms & Conditions, investigate suspected crime, protect a member or another person from harm, or establish and defend legal claims. my4d365 does not authorise service providers to use member data for unrelated independent marketing.
9. International Data Processing
Some technical or specialist service providers may process data outside Malaysia. Where an international transfer occurs, my4d365 seeks to use appropriate contractual, organisational and technical safeguards, taking account of the nature of the information and the relevant legal requirements.
No internet-based transfer can be guaranteed to be entirely risk-free. Nevertheless, my4d365 limits access according to operational need and reviews the role of service providers handling sensitive identity, transaction or account-security information.
10. Data Security
my4d365 applies proportionate safeguards designed to protect personal data against unauthorised access, accidental loss, improper alteration or unlawful disclosure. Measures may include access controls, encrypted transmission, monitoring, authentication procedures, staff confidentiality requirements, backups and incident response processes.
Members also have an important security role. Passwords should be unique, login details should never be shared, and public devices should be avoided for financial activity. Suspected unauthorised access should be reported to my4d365 support without delay.
11. Data Retention
my4d365 retains personal data only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on account status, transaction history, legal requirements, fraud risk, complaint handling and the need to enforce agreements.
Closing an account does not always result in immediate deletion. Identity, payment, responsible gambling and security records may remain necessary to meet record-keeping duties, prevent duplicate or excluded accounts, address disputes and respond to lawful enquiries. When retention is no longer justified, information is deleted, anonymised or securely isolated.
12. Responsible Gambling Data
Information about deposit limits, cooling-off periods, self-exclusion, affordability concerns or requests for assistance may be particularly sensitive. my4d365 processes such information to protect members, enforce selected controls and meet responsible gambling commitments. Access is restricted to personnel or providers who require it for authorised work.
A request to erase information may not override the need to retain a self-exclusion record. Keeping a limited record can be necessary to prevent an excluded person from reopening an account during the selected period. Casino-style services remain available only to eligible adults aged 21 and above.
13. Individual Rights
Subject to applicable law and verification of identity, a member may ask my4d365 to provide access to personal data, correct inaccurate information, explain processing, restrict certain uses or delete information that is no longer required. A member may also object to optional direct marketing or withdraw consent where consent applies.
Rights are not absolute. my4d365 may decline or limit a request where retention or processing is required to comply with law, prevent fraud, protect another person's rights, maintain self-exclusion, resolve a dispute or establish a legal claim. Any limitation will be considered according to the relevant circumstances.
14. Privacy Requests and Verification
Privacy requests should clearly identify the account and the right being exercised. To avoid disclosing data to an unauthorised person, my4d365 may request reasonable proof of identity. The support email is [email protected] and is displayed as plain text only.
my4d365 aims to acknowledge privacy enquiries promptly and respond within a reasonable period, taking account of complexity and applicable requirements. Requests that are unclear may require additional information before assessment can begin.
15. Changes to This Policy
my4d365 may revise this Privacy Policy when operational practices, legal requirements or platform features change. The revised document will be published on this page with an updated date. Members should review the policy periodically to remain informed about how my4d365 handles personal data.
16. Contact Us
Questions about this policy, data security or a privacy request may be directed to the my4d365 support team. Please do not send passwords, complete payment credentials or unnecessary identity documents in an initial message.
- Support email: [email protected]
- Support hours: 24 hours a day, 7 days a week